We will fully refund if our listing is incorrect or if the item is not as described. You must first email support with your order number and be given a return authorization number before a credit is processed.
We also accept refund if the item is not previously downloaded from your account. This refund will be voided if the item is already clicked for download.
In case you have duplicate or multiple orders of the same item, please email us all related Order Numbers. We will open a support ticket to initiate a review prior to refund.
Non Returnable Items – Refunds
eTextbookcity.com has every page clearly labeled with the product you are purchasing with the correct title, isbn number as follows: product page, cart page, and checkout page.
We have verification points in place to ensure that the items are fully verified from all possible detailed characteristics before buying. All our products are digital downloads, not physically returnable items. Descriptions and products are labeled clearly so that any misunderstanding for refund with physical goods will not be processed.
Access Codes are not included on any digital etextbooks on site and is clearly labeled. Refund reasons for “No Access Code or No Online Code is not applicable. Access codes should be purchased separately.
For any questions or concerns regarding orders you are welcome to email us with any questions: firstname.lastname@example.org